FAQ: Printing and sending certificates

• My printer is not working at all
• How to print your certificate
• Viewing / printing your certificate again in the future
• The certificate prints, but does not fit onto the paper properly
• How do I send my certificate to someone?

My printer is not working at all

Try printing something from your word processor or any other program on your computer. If it does not work, make sure that:

1. The printer is switched on.
2. The printer is connected to your computer. Check that the cable is properly plugged in both on the computer and on the printer.
3. The printer is switched on.
4. There is paper in the printer, and that it is loaded properly.
5. There are no flashing warning lights on the printer.

If you still cannot print there is something wrong either with your computer, the printer, the printer cable, or the printer software has not been set up on your computer. Please ask a friend who knows computers to help you.

How to print your certificate

Make sure your printer is working. Click here for how to check.

Printing depends upon which internet browser you are using. The example below is for the Firefox browser. All browsers should have similar settings, so please adapt the instructions to suit your particular browser.

1. Display your certificate on the screen. You can do this from your profile once you've Logged in: click at your initials on the top right of the screen, then choose Profile:
2. Click on "My certificates" under the Miscellaneous section.
3. Click on the Download icon next to the course: 
4. Your certificate will now be displayed on the screen.
5. Use your browser's print option to print the certificate.
6. On the preview, go to the print settings. There:
   (a) Choose the printer you are using.
   (b) The Orientation setting must be Portrait.
   (c) The Pages setting must be All.
   (d) Now click on "More settings" or scroll down to ..
   (e) ... the Paper size setting: should be A4 (or US Letter if you are in the USA)

Once the certificate fits on the preview screen, click the Print button (bottom right) to actually print it.

If your certificate does not fit on one page: In your computer's print dialog, some browsers allow you to change the scale of the printout. You may have to change where it says "Scale: Default" to "Scale: Custom" (Google Chrome), or change "Scale: Fit to page width" to "Scale: Scale". Either way, set the zoom to e.g. 90 instead of 100. Then it should fit on a page.